Desktop Support Technician

TekWissen•Portage, MI

4d•Onsite

About The Position

We are seeking an experienced Desktop Support Technician to provide on-site and remote technical support to end users. The successful candidate will troubleshoot hardware, software, networking, and user-access issues while ensuring timely resolution of technical incidents and service requests.

Requirements

Previous experience in a Desktop Support, Help Desk, or IT Support Technician role.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows desktops and Microsoft 365.
Familiarity with Active Directory, user accounts, and basic networking.
Experience with IT ticketing/service management systems.
Strong customer service and communication skills.
Ability to work independently and manage multiple support requests.

Nice To Haves

Relevant diploma, certification, or equivalent IT experience is preferred.

Responsibilities

Provide Level 1/2 desktop and technical support to end users.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, monitors, and other peripherals.
Troubleshoot Windows operating systems, Microsoft 365 applications, email, and common business applications.
Diagnose and resolve hardware, software, connectivity, and network-related issues.
Set up and configure user accounts, workstations, and IT equipment.
Assist with password resets, access issues, and basic Active Directory tasks.
Deploy and maintain computers and software according to organizational standards.
Log, track, and update incidents and service requests in the IT ticketing system.
Escalate complex technical issues to appropriate infrastructure or application support teams.
Support onboarding and offboarding activities, including equipment setup and collection.
Maintain accurate IT asset and equipment records.
Follow IT security, privacy, and organizational policies.
Provide clear and professional communication to users and stakeholders.