Desktop Support Technician - Direct Hire
About The Position
Direct-hire opportunity providing 100% onsite desktop support in an enterprise environment. The technician supports Windows OS and Microsoft Office Suite users through direct interaction, maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals. The role also provides desktop and network support, including hardware setup and configuration, imaging and image recovery, software installation and updates, Wi-Fi and VPN connectivity, and support for wireless devices. The technician assists Corporate Desk Side Support technicians with large IMACs and provides customer-focused guidance on products and services.
Requirements
- Experience supporting Windows OS and Microsoft Office Suite in an enterprise environment.
- Experience performing break/fix repairs on desktops and laptops.
- Strong customer service skills.
Responsibilities
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
- Provide desktop and network support.
- Set up, configure, and add hardware.
- Assist Corporate Desk Side Support technicians with large IMACs.
- Document, maintain, upgrade, or replace hardware and software systems.
- Support and maintain user account information, including rights, security, and system groups.
- Train employees.
- Identify, analyze, and repair product failures; order and replace parts as needed.
- Determine and recommend products or services that best fit customers’ needs.
- Perform imaging and image recovery.
- Install or reinstall software packages and updates.
- Support Wi-Fi and VPN connections and wireless devices.
- Provide direct end-user support for Windows OS and Microsoft Office Suite.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
