Desktop Support Technician

TEKsystems•Kuna, ID

9d•$20 - $23•Onsite

About The Position

The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems. To provide consultation and technical support to management and staff in resolving problems with computer systems, services, and equipment; perform related work.

Requirements

3+ years of desktop experience
Desktop
Troubleshooting
Active directory
Windows 10
Customer service
Imaging

Responsibilities

Monitors problem/change activities
Coordinates interactions between technical staff and end-users to respond to requests
Provides training to users on hardware and software applications
Troubleshoots and maintains data servers, user devices, and communication tools
Performs testing activities
May work as part of a team or independently with supervision
Installs and maintains hardware and software products
Configures user and network equipment according to department standards
Installs, configures, and tests application software packages
Assists in defining system standards and procedures
Installs network infrastructure equipment hardware
Identifies, evaluates, and corrects hardware, software, or operations problems
Monitors and troubleshoots network system performance and networking problems
Makes recommendations for future hardware and software additions or enhancements