Desktop Support Technician

A3 Solutions • Carlsbad, CA

5d

About The Position

This role involves providing comprehensive desktop and network support within an enterprise environment. The technician will be responsible for the setup, configuration, maintenance, and repair of computer systems, hardware, and peripherals. This includes direct end-user interaction, troubleshooting hardware and software issues, managing user accounts, and supporting various software packages and updates. The position also requires supporting wireless devices and VPN connections, as well as performing imaging and image recovery. Additionally, there are responsibilities related to media equipment and audiovisual support, including setup, wiring, testing, troubleshooting, and inventory management.

Requirements

• Support of Windows OS 11 / Microsoft Office Suite in an enterprise environment.
• Direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Ability to setup, configure and add all hardware.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• Support of wireless devices.
• GREAT Customer Service skills.

Nice To Haves

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
• Developing good relationships with clients to keep production moving and to help out production or event coordinators.
• Running tests on videos, audio, and signals and troubleshooting any problems that arise.
• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
• Disassembling equipment, wiring, and support tools in a safe manner.
• Performing inventory management on equipment, wiring, and accessories.
• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
• Generating expense reports for management.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Imaging and image recovery.
• WiFi and VPN connections.

Responsibilities

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
• Developing good relationships with clients to keep production moving and to help out production or event coordinators.
• Running tests on videos, audio, and signals and troubleshooting any problems that arise.
• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
• Disassembling equipment, wiring, and support tools in a safe manner.
• Performing inventory management on equipment, wiring, and accessories.
• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
• Generating expense reports for management.
• Support of Windows OS 11 / Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support: Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery: Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed