Desktop Support Technician
About The Position
A TEKsystems client is seeking a Desktop Support resource to assist in the support of PC’s, Printer’s and RF devices used by Global Logistics associates in their Arlington, Texas distribution facility. Support can consist of day-to-day trouble calls or user requests, supporting on-going projects related to these types of devices and routine device maintenance / upkeep. The potential candidate must be reasonably adept in troubleshooting problems with some or all these types of devices, communicating and follow-up with end users of various levels within the organization, along with providing excellent customer service. This resource will be supporting roughly 300 end users (Global Logistics associates) with approximately 25 tickets per shift, per person.
Requirements
- Experience with PC’s, Printers, and RF devices.
- Experience troubleshooting problems with PC’s, Printers, and RF devices.
- Ability to communicate and follow-up with end users of various levels within the organization.
- Ability to provide excellent customer service.
- Experience with Windows 11/Office 365 environment.
- Experience with Microsoft Office.
- Experience with Laser Jet Printers.
- Experience with Zebra Label Printers.
- Experience with AS 400 (experience with Client Access preferred).
- Experience with RF (Radio Frequency) Devices.
- Experience with Wireless Network Connectivity.
- Experience troubleshooting Outlook / Microsoft Office / Windows 11.
- Basic Networking skills.
- Experience with ServiceNow Ticketing System.
Nice To Haves
- Experience with Client Access (for AS 400).
Responsibilities
- Assist in the support of PC’s, Printer’s and RF devices used by Global Logistics associates.
- Handle day-to-day trouble calls or user requests.
- Support on-going projects related to PC’s, Printers, and RF devices.
- Perform routine device maintenance and upkeep.
- Troubleshoot problems with PC’s, Printers, and RF devices.
- Communicate and follow-up with end users of various levels within the organization.
- Provide excellent customer service.
- Troubleshoot Outlook / Microsoft Office / Windows 11.
- Effectively communicate with the Network Engineer.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
