Desktop Support Technician (Temp Position)

Empyrean Benefit Solutions•Houston, TX

4d•$25 - $32•Onsite

About The Position

The Desktop Support Technician is a member of the Enterprise Technical Support group. They are responsible for providing desktop support, desktop repair services, remote and local desktop management, for enterprise end-user technology and peripherals. This will include core organizational functions through new system builds, preps, configurations, break and repair services, software loading, and any other general technical assistance that would be required by the Enterprise Technical Support Manager in order to support the business.

Requirements

Ability to troubleshoot basic network, software and printing issues
Excellent customer service skills
Ability to prioritize workload
Solid time management skills
Attention to detail
Dependability of shift attendance
3-4 years of medium to large company experience required in a similar role
Experience with Windows 10+ desktop/ laptop PC’s in the capacity of a helpdesk support technician or desktop support technician.
Experience in creating operating system images, building systems with images and utilizing sysprep
Experience installing software, patches and updates to desktops, laptops or servers
Good working knowledge of O365 / Microsoft Office 2013-2019 including MS Access, MS Visio and MS Project
Experience and some understanding of active directory, organizational units, users and groups accounts and permissions, File level permissions and restores, exchange account creation, distribution lists
Experience with antivirus products and drive encryption at the enterprise level
Experience with MDM, preferably working with setup on iPhones
Knowledge of TCIP protocol, network cable patching, VOIP telephones and soft phone applications

Nice To Haves

Some exposure to Windows 11 would be an asset

Responsibilities

Assist with building, preparation, installation, configuration and ongoing usability of desktop, laptop and peripheral equipment and software
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, e-mail servers, computer conferencing systems, application servers and administrative systems
Troubleshoot basic network, software and printing issues as required
Assist with set up of corporate mail on BYOD
General Helpdesk support to all employees
Work independently, make decisions to ensure day to day operations are functioning, prioritize workload, and respond to requests in a timely manner with minimal supervision.
Make decisions on software/hardware installations without specific direction utilizing the approved guidelines
Make changes to workflow process that will streamline processes and add additional efficiency
Track all corporate IT inventory and initiate purchase requisitions to ensure adequate equipment levels are maintained
Ensure all work is documented in corporate ticketing system
Perform other job-related duties as assigned