Desktop Support Technician (Executive Support)
About The Position
We are seeking a Desktop Support Technician to provide onsite technical support in a fast-paced enterprise environment. This role is ideal for an IT professional who enjoys hands-on troubleshooting, working directly with end users, and delivering exceptional customer service. The successful candidate will support desktop hardware, software, networking, and mobile technologies while ensuring a high level of customer satisfaction. This is a long-term contract opportunity offering stability, professional growth, and the chance to support a large-scale enterprise environment.
Requirements
- 5+ years of Desktop Support, Deskside Support, or End User Support experience
- Strong experience troubleshooting Windows operating systems
- Experience supporting Microsoft Outlook and Office applications
- Knowledge of hardware troubleshooting and break/fix support
- Understanding of networking fundamentals and command-line troubleshooting tools
- Experience with ticketing systems such as ServiceNow or similar platforms
- Excellent communication, customer service, and problem-solving skills
- Ability to prioritize tasks and work effectively in a fast-paced environment
Nice To Haves
- Experience supporting executive or VIP users
- Experience with mobile device support
- Familiarity with Active Directory user administration
- Experience working within SLA-driven support environments
Responsibilities
- Provide onsite deskside and remote support for end users
- Troubleshoot desktop and laptop hardware, software, and operating system issues
- Support Microsoft Windows environments and business applications
- Resolve Outlook, email, and user profile issues
- Troubleshoot printers, peripherals, and connectivity problems
- Support mobile devices and related technologies
- Use ticketing systems to document, track, and resolve incidents
- Perform workstation deployments, upgrades, and hardware replacements
- Escalate complex issues when necessary while maintaining ownership through resolution
- Deliver a high level of customer service and support to users, including VIP stakeholders
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
