Desktop Support Technician

Family HealthCare • Fargo, ND

1d

About The Position

Family HealthCare is seeking a Desktop Support Technician to join our team! The Desktop Support Technician will strive to resolve customers' technical issues effectively and efficiently while providing the highest level of customer service possible.

Requirements

• AA in Computer Science or related technical field or equivalent experience
• Experience in a helpdesk environment
• Customer service experience

Nice To Haves

• Healthcare knowledge and experience
• Health information systems experience

Responsibilities

• Identify, research, and resolve technical problems for users
• Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.
• Document, track, and monitor issues to ensure timely resolution.
• Work in collaboration with the System Engineers and clinical staff to resolve problems.
• Design, image, and deploy hardware solutions.
• Assist in evaluating, documenting, and deploying corporate software tools.
• Perform general technical and administrative tasks.
• Support the organization as needed
• Perform other duties as requested
• Participates in departmental or organizational meetings and trainings
• Demonstrates ability to use equipment relevant to the position

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Employer HSA contributions
• 401(k) plan with up to a 4% employer match
• Paid time off
• Paid and floating holidays
• Employer-paid life and AD&D insurance
• Disability coverage
• Employee Assistance Program
• Wellness programs
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree