Desktop Support Technician Tier 1 Full-Time · On-Site

Grapevine MSP Technology Services•Bakersfield, CA

7d•Onsite

About The Position

Grapevine MSP Technology Services is expanding, and we are seeking an enthusiastic Desktop Support Technician I (Tier 1) to join our team. Founded in 2009 by CEO Joe Gregory, Grapevine MSP has grown from a recession-era startup into the Central Valley's largest managed IT services provider with a team of over 60 professionals headquartered in Bakersfield, CA. As a Microsoft Tier 1 Partner, we deliver proactive IT support, cybersecurity, cloud, VoIP, strategic consulting, and 24/7 help desk services to businesses of all sizes. Our mission is simple: to help businesses thrive through smart, secure, and innovative technology. Our "let's figure it out" culture isn't a tagline — it's how we show up for our clients and each other every day. If you have a passion for technology, a desire to learn, and a commitment to delivering great client experiences, we want to hear from you. This is a full-time, on-site position based at our Bakersfield, CA office. As a Tier 1 technician, you will be the first point of contact for client technical issues — triaging, resolving, and escalating support requests with professionalism and efficiency. You'll work alongside a high-performing engineering team and gain hands-on exposure to a wide range of technologies and client environments. This is an excellent opportunity for a motivated, tech-savvy individual looking to launch or grow their IT career within a fast-paced, client-focused MSP environment.

Requirements

Basic understanding of Windows operating systems (Windows 10/11 preferred).
Familiarity with common office hardware — desktops, laptops, printers, and scanners.
Understanding Office 365 and the Microsoft Office Suite.
Basic knowledge of networking concepts (IP addressing, LAN/WAN fundamentals).
Strong communication and customer service skills — you'll be client-facing daily.
Ability to follow documented procedures and escalate issues appropriately.
Organized, detail-oriented, and able to manage multiple open tickets at once.
Eagerness to learn and a proactive, problem-solving attitude.

Nice To Haves

Any prior experience in a help desk, desktop support, or IT support role (even internships or volunteer work counts).
Familiarity with Active Directory and basic user account management.
Exposure to remote support tools (e.g., ConnectWise, TeamViewer, or similar).
Basic understanding of antivirus and endpoint security concepts.
MSP experience is a strong plus — but not required.
Relevant certifications (CompTIA IT Fundamentals, A+, or similar) are a bonus.

Responsibilities

Serve as the first point of contact for end-user technical issues via phone, email, and ticketing system.
Diagnose and resolve hardware, software, and basic network connectivity issues in a timely manner.
Log, prioritize, and track all support requests accurately in the ticketing system.
Identify issues beyond the Tier 1 scope and escalate to Tier 2 or senior engineers with thorough documentation.
Assist with scheduled maintenance tasks, including updates, patches, and basic health checks.
Help end users navigate systems, applications, and IT policies with patience and clarity.
Maintain accurate records of incidents, resolutions, and procedures to support team knowledge sharing.
Follow IT security policies and help enforce endpoint security best practices.
Work with Tier 2 technicians and the broader engineering team to ensure seamless client support.

Benefits

Competitive Pay — commensurate with experience
401(k) Plan with 4% matching contributions
Low-cost, high-quality Healthcare — Medical, Dental, and Vision coverage
Paid Vacation Time
Paid Sick Time
Performance Bonuses
Work Anniversary Recognition
Equipment and Tools Provided — everything you need to do great work
Growth & Development Plans — industry-specific training courses and certifications covered
Clear career progression path — Tier 1 is just the beginning
Team Events & Social Events — we work hard and celebrate together
Exposure to diverse client environments and a wide range of technologies