Desktop Support Technician Tier 1 Full-Time · On-Site
About The Position
Grapevine MSP Technology Services is expanding, and we are seeking an enthusiastic Desktop Support Technician I (Tier 1) to join our team. Founded in 2009 by CEO Joe Gregory, Grapevine MSP has grown from a recession-era startup into the Central Valley's largest managed IT services provider with a team of over 60 professionals headquartered in Bakersfield, CA. As a Microsoft Tier 1 Partner, we deliver proactive IT support, cybersecurity, cloud, VoIP, strategic consulting, and 24/7 help desk services to businesses of all sizes. Our mission is simple: to help businesses thrive through smart, secure, and innovative technology. Our "let's figure it out" culture isn't a tagline — it's how we show up for our clients and each other every day. If you have a passion for technology, a desire to learn, and a commitment to delivering great client experiences, we want to hear from you. This is a full-time, on-site position based at our Visalia, CA office. As a Tier 1 technician, you will be the first point of contact for client technical issues — triaging, resolving, and escalating support requests with professionalism and efficiency. You'll work alongside a high-performing engineering team and gain hands-on exposure to a wide range of technologies and client environments.
Requirements
- Basic understanding of Windows operating systems (Windows 10/11 preferred).
- Familiarity with common office hardware — desktops, laptops, printers, and scanners.
- Understanding Office 365 and the Microsoft Office Suite.
- Basic knowledge of networking concepts (IP addressing, LAN/WAN fundamentals).
- Strong communication and customer service skills — you'll be client-facing daily.
- Ability to follow documented procedures and escalate issues appropriately.
- Organized, detail-oriented, and able to manage multiple open tickets at once.
- Eagerness to learn and a proactive, problem-solving attitude.
Nice To Haves
- Any prior experience in a help desk, desktop support, or IT support role (even internships or volunteer work counts).
- Familiarity with Active Directory and basic user account management.
- Exposure to remote support tools (e.g., ConnectWise, TeamViewer, or similar).
- Basic understanding of antivirus and endpoint security concepts.
- MSP experience is a strong plus — but not required.
- Relevant certifications (CompTIA IT Fundamentals, A+, or similar) are a bonus.
Responsibilities
- Triaging technical issues
- Resolving technical issues
- Escalating support requests with professionalism and efficiency
Benefits
- Competitive Pay — commensurate with experience
- 401(k) Plan with 4% matching contributions
- Low-cost, high-quality Healthcare — Medical, Dental, and Vision coverage
- Paid Vacation Time
- Paid Sick Time
- Performance Bonuses
- Work Anniversary Recognition
- Equipment and Tools Provided — everything you need to do great work
- Growth & Development Plans — industry-specific training courses and certifications covered
- Clear career progression path — Tier 1 is just the beginning
- Team Events & Social Events — we work hard and celebrate together
- Exposure to diverse client environments and a wide range of technologies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
