Desktop Support - Tier 1

TEKsystems•Littleton, CO

4d•$24 - $27•Onsite

About The Position

The Desktop Support Level 1 will provide desktop support in a Windows environment, ensuring stellar customer service and efficient resolution of technical issues for approximately 500 internal users. This role involves new employee orientation, direct interaction with VIPs including C-Suite, and collaboration with external vendors.

Requirements

Experience with Active Directory.
Strong customer service skills.
Ability to prioritize tasks and manage time efficiently.
1-3 years of IT Support experience
Active Directory, Microsoft 365, Password resets, setting up new employees
Strong Customer Service/Communication skills, including ability to interact and engage with C-level VIPs as needed
Ability to self-prioritize

Nice To Haves

Intune is a plus
Experience with ServiceNow a plus
Basic understanding of AV equipment and troubleshooting would be a plus

Responsibilities

Administer Intune and Active Directory (AD) for appropriate groups.
Ensure all devices are managed through Intune, with rare exceptions.
Provide backup white glove support to VIPs.
Balance immediate demands with realistic expectations.
Deliver difficult news tactfully and professionally.
Conduct IT component of HR-led NEO sessions every other Monday.
Distribute laptops and equipment, assist with multi-factor authentication (MFA) setup, and reset passwords.
Provide ongoing support during lab hours that day.
Address basic desktop issues (missing, broken devices).
Support only company-provided equipment, not personal devices.
Work closely with a small team of 3.
Participate in training and development opportunities.
Adhere to an 8am-5pm schedule, with rare exceptions for early meetings.
Manage incidents and departmental priorities effectively.