Desktop Support Technician Level II
About The Position
Quantum Sky is seeking a Desktop Support Level II technician to provide on-site support in Youngstown, Ohio, for a complex, multi-year contract supporting Air Force Reserve Command Information Technology Services. The position provides end-user support for personal computers, servers, mainframe applications, hardware, and peripherals. The technician may work with network services, software systems engineering, and application development teams to restore service and identify or resolve underlying problems. The role requires an active DoD Secret clearance and an active CompTIA IAT Level II certification, such as Security+ (SecPlus+). Travel is minimal, at less than 10%. The stated hourly rate is $20.62; actual compensation may vary based on education, experience, certifications, and other requirements.
Requirements
- Experience managing network modernization work or system projects of similar scope and complexity.
- Experience as a desktop support technician or in an equivalent role, such as IT Support or IT Technician.
- Ability to provide in-person and remote IT assistance.
- Strong installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Strong time-management skills.
- Clear written and verbal communication skills.
- Forbearing, flexible, and supportive approach.
- Available to provide on-site support in Youngstown, Ohio.
- Active CompTIA IAT Level II certification, such as Security+ (SecPlus+).
- Active DoD Secret clearance.
Responsibilities
- Provide end-user support for PC, server, mainframe applications, and hardware.
- Configure, install, diagnose, upgrade, repair, and perform preventive maintenance on personal computer products and peripherals.
- Coordinate with network services, software systems engineering, and/or application development to restore service or identify and correct core problems.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend system modifications to reduce user problems.
- Maintain current knowledge and the highest level of technical skill in the area of expertise.
Benefits
- Health, dental, and vision coverage
- 401(k) match
- Paid time off
- Short- and long-term disability insurance
- Life insurance
- Referral bonuses
- Professional development reimbursement
- Parental leave
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
