Desktop Support Technician Intern

NYU Langone Health•Binghamton, NY

14d•Onsite

About The Position

The Desktop Support Technician Intern supports healthcare providers and staff by assisting with day-to-day technical needs in both clinical and administrative environments. This role provides hands-on experience with healthcare IT systems, including electronic health record (EHR) applications, clinical workstations, and HIPAA regulated technologies. The intern will work under supervision to ensure technology functions reliably in support of patient care.

Requirements

Currently pursuing a degree or certificate in Information Technology, Computer Science, or related field
Basic knowledge of Windows operating systems
Familiarity with desktop hardware, printers, and peripherals
Strong customer service skills with ability to support clinicians and staff calmly and professionally
Understanding of the importance of confidentiality and data security
Ability to follow policies, procedures, and documentation standards

Nice To Haves

Recently completed a degree or certificate in Information Technology, Computer Science, or related field
Interest in healthcare IT or clinical systems
Basic understanding of Active Directory or Azure AD
Exposure to ticketing systems (ServiceNow, Jira, Freshservice, etc.)
Knowledge of endpoint management or imaging tools (SCCM, Intune, MDT)

Responsibilities

Supports healthcare providers and staff by assisting with day-to-day technical needs in both clinical and administrative environments.
Provides hands-on experience with healthcare IT systems, including electronic health record (EHR) applications, clinical workstations, and HIPAA regulated technologies.
Works under supervision to ensure technology functions reliably in support of patient care.