Intern, Desktop Support

Dollar Bank • Pittsburgh, PA

2d • Onsite

About The Position

This is a year-round internship designed to provide real-life work experience by working alongside experienced IT professionals. The intern will be scheduled to work 20-25 hours per week, Monday through Friday, in an in-person capacity. This role involves supporting back-office IT operations and receiving professional training and mentoring.

Requirements

• Completion of 1 year of college/technical school with an IT related major.
• A working knowledge of Ethernet and TCP/IP.
• A strong commitment to customer service.

Nice To Haves

• Experience in PC repair strongly preferred.
• Occasional availability to work after hours and weekends.
• Occasional overtime may be necessary to accomplish group goals.
• Must be able to lift 20 pounds.

Responsibilities

• Install and configure PCs for use in the back office.
• Assist with the installation of hardware in the back office.
• Provide first-level technical support, including cloning workstations, racking hardware, and moving computer equipment.
• Troubleshoot, diagnose, and resolve hardware and software problems.
• Provide high-level technical support for back-office desktops.
• Perform routine hardware and software upgrades.
• Receive professional training and mentoring.
• Work in a supportive, team-oriented environment.
• Serve as risk managers by understanding, reporting, responding to, managing, and monitoring risk daily as required by Dollar Bank’s risk management program.
• Comply with regulatory laws and company procedures.

Benefits

• 401(k) with immediate vesting (for both full-time and part-time employees).
• Tuition reimbursement (for both full-time and part-time employees).
• Gym membership reimbursement (for both full-time and part-time employees).
• Medical (for full-time employees).
• Dental (for full-time employees).
• Vision (for full-time employees).

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree