Desktop Support Intern

Heritage Auctions•Irving, TX

About The Position

We are seeking a motivated and detail-oriented Desktop Support Intern to join our IT team. This internship provides hands-on experience supporting end users, troubleshooting technical issues, and maintaining computer systems, hardware, and software in a professional office environment. The ideal candidate is eager to learn, customer service-focused, and interested in building a career in Information Technology.

Requirements

Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related field
Basic understanding of Windows operating systems, computer hardware, and networking concepts
Strong problem-solving and communication skills
Ability to work independently and collaboratively within a team environment
Strong organizational skills and attention to detail

Nice To Haves

Customer service experience or technical support experience is a plus

Responsibilities

Provide first-level technical support for desktop hardware, software, printers, and mobile devices
Assist employees with troubleshooting computer, network, and system-related issues
Set up, configure, and deploy desktops, laptops, monitors, and peripherals
Install and update software applications and operating systems
Help maintain the inventory of equipment and accessories
Document technical issues, resolutions, and support requests through ticketing systems
Assist with user account setup, password resets, and access requests
Support conference room technology and audiovisual equipment as needed
Maintain a professional and customer-focused approach when assisting users
Perform additional administrative support tasks as assigned