Desk Top Support Technician I
About The Position
The Desktop Support Technician will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. The Technician is responsible for “imaging” workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware. The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures. The technician will also provide helpdesk support, including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools. Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department’s overall objectives.
Requirements
- Associate Degree or 2 years’ experience doing desktop support.
- Experience with Windows and Mac operating systems.
- Experience with cloud technologies.
- Experience doing PC Builds and deployments.
- Experience working with a ServiceNow ticketing system.
- Previous experience troubleshooting issues with applications.
- Ability to troubleshoot and resolve issues within O365 and other apps.
- Solid understanding of Azure AD.
- Excellent communication skills.
- Ability to troubleshoot VPN issues.
- Basic Networking experience.
- Excellent Customer Service skills.
- Ability to manage multiple projects and/or tasks concurrently.
- Must be a self-starter & be able to use own judgment/initiative to undertake activities with minimal supervision.
- Excellent oral & written communications skills.
- Must possess a clean driving and criminal record.
- Ability to follow directions.
- Ability to solve problems under pressure while maintaining a professional demeanor.
- Ability to work collaboratively with others to achieve team & organizational goals.
- Ability to prioritize projects and/or tasks.
- Ability to provide constructive input to achieve team goals.
- Ability to deliver a customer-focused, responsive service to customers.
- Ability to support efforts to enhance business efficiency & effectiveness.
- Ability to demonstrate a positive, “can-do” attitude.
- Ability to respond constructively to new information, changing conditions, & unexpected obstacles.
- Ability to use time efficiently.
- Ability to follow procedures and take direction.
- Must be able to successfully complete skills assessment.
Responsibilities
- Handling all Tier 1 & some Tier 2 issues.
- Imaging workstations as outlined by departmental standard operating procedures.
- Installing and configuring all associated hardware.
- Proactively monitoring workstations.
- Performing firmware updates, operating system updates, anti-virus software updates, and security patches.
- Repairing hardware failures.
- Providing helpdesk support, including answering helpdesk phones.
- Resolving end-user computer issues using remote diagnostic and troubleshooting tools.
- Providing after-hours support.
- Supporting remote sites around the Airport.
- Management of domain accounts and group permissions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
