Desktop Support Technician - Helpdesk Analyst

PCI•Norman, OK

2d•Hybrid

About The Position

PCI Energy Solutions is seeking a technical, detail-oriented and motivated Desktop Support Technician/Helpdesk Analyst to join our team. This entry-level position offers the opportunity to learn and grow in the field of hardware, and software management. The ideal candidate will possess a positive attitude, excellent communication skills, and a desire to help and support end-user IT needs.

Requirements

Certifications like CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft IT Support Specialist Professional, or equivalent.
Strong attention to detail and ability to follow procedures accurately.
Technical knowledge of operating systems, hardware, software and applications.
Basic proficiency in Windows and MAC operating systems.
Basic knowledge of Networking
Excellent Customer Service and Communication skills.
Excellent Problem-Solving and Time Management skills.
Positive attitude and eagerness to learn new technologies.
Flexible availability to support a 24/7 on call rotation.

Nice To Haves

2+ years of experience as a Desktop Support Technician
2+ years of customer service experience in an IT organization.
Bachelor’s degree Information Technology or a related field, or equivalent experience.
Familiarity with Jira/Confluence.

Responsibilities

Deploy, configure, and maintain desktop and laptop computers, peripherals, mobile devices, and software applications for local and remote employees.
Troubleshoot and resolve hardware and software issues using diagnostic tools and escalation procedures.
Manage IT asset inventory and coordinate equipment procurement and lifecycle management.
Maintain Windows Deployment Services (WDS) infrastructure.
Coordinate with third-party vendors for equipment maintenance and on-site repair services.
Provision and manage user identities, access controls, and group memberships using Active Directory and/or Entra ID.
Perform regular system patching, updates, and security hardening to maintain compliance and system integrity.
Deliver technical training and onboarding support to end-users on hardware, software, and other applications as needed.
Document technical processes, maintain knowledge base articles, and update system documentation.
Resolve IT support requests through ticketing queue system.
Other duties as assigned.