Desktop Support Specialist
About The Position
If you are a Desktop Support professional looking for an opportunity to display your technological knowledge and excellent end-user customer service skills, then we would like to meet with you! The Desktop Support Specialist will perform Help Desk duties for the specified office, as well as assist with the support of other Cornerstone offices as needed. The primary responsibility of this position is to provide support to end-users on a variety of IT issues, in an effective and timely manner. The Desktop Support Specialist will be the first point of contact for IT support in their office. The successful candidate must be able to communicate and interact with both technical and non-technical users. We are looking for someone to join us in the office Monday through Friday, from 8:30 AM to 5:30 PM ET. At Cornerstone Research, you will be part of a thriving, 1,100-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research five times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities.
Requirements
- 3+ years IT experience in a Help Desk capacity required; in a professional services firm preferred
- Excellent HW troubleshooting and diagnosis skills
- Expertise in supporting Windows 7 in large scale enterprise Windows Active Directory Environment.
- Proficient knowledge of CLI, VPN and wireless technologies
- Proficient knowledge of LAN/WAN networking technologies
- Ability to thoroughly follow SOP, checklists, and other instructions
- Working knowledge of: Windows 10 and Office 2010/2016
- Excellent knowledge of conference room equipment and support
- High school diploma, or equivalent combination of education and experience
Nice To Haves
- Comp TII A+ certification preferred
- MTA-Microsoft Technology Associate-current Windows version preferred
- Dell Hardware Certification a plus
Responsibilities
- Provides excellent local support to end-users and firm-wide during a daily mailbox shift
- Tracks problems from the beginning through resolution for all tickets received during mailbox shift or as assigned.
- Promptly, completely, and accurately adopts all documented procedures and workflows.
- Provides knowledgeable, service-oriented support and resolve problems to end user satisfaction.
- Performs meeting set-ups, including video conferences with other offices and clients, provides technical support for meetings.
- Coordinates with teammates and administrative teams to resolve issues.
- Performs installations, adds, moves, and changes for PCs, monitors, printers and related peripherals.
- Provides on-call support for weekends in rotation.
- Configures and deploys IT equipment and devices and manages inventory tracking.
- Maintains, analyzes, and troubleshoots software and computer peripherals.
- Performs full disk encryption for laptops and desktops.
- Performs archive restores.
- Conducts RSA setups & troubleshooting.
- Coordinates hardware repair.
- Assists with password resets and account lockouts
Benefits
- Comprehensive healthcare options
- a monthly wellness subsidy
- complimentary access to premium wellness apps
- Robust retirement savings plans
- A hybrid work model that balances collaborative in-office time with telecommuting flexibility
- generous paid time off
- Specialized support including fertility treatments
- parental leave
- back-up childcare
- eldercare services
- concierge assistance for personal errands
- pet care
- A firm-wide commitment to mentorship
- continuous learning
- a vibrant, inclusive community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
