Desktop Support Specialist

Stefanini Group•Atlanta, GA

7d•Onsite

About The Position

Stefanini Group is hiring a Desktop Support Specialist responsible for executing device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions and minimal disruption to business operations. This role involves performing laptop builds, imaging, and configuration for Windows and Mac devices, executing Windows OS migrations, and supporting VDI/DaaS migration processes. The specialist will also assist with cloud-based application deployments, coordinate with users for migration details and data transfers, manage inventory, and escalate technical issues. Collaboration with planners and reporting progress or blockers during daily stand-ups are also key aspects of this role.

Requirements

Strong technical knowledge of Windows OS migrations, hardware builds, and cloud technologies.
Familiarity with VDI/DaaS platforms and migration best practices.
Ability to work independently and adapt in a fast-paced environment.
Excellent communication and customer service skills.
Experience with tools like TechToolBar, Citrix Director, VMware vSphere, and MS Teams.
Familiarity with Windows 10/11 upgrade processes, VDI/DaaS strategies, and cloud migration frameworks.
Proficiency in ServiceNow and workflow visualization tools.

Responsibilities

Perform laptop builds, imaging, and configuration for Windows and Mac devices.
Execute Windows OS migrations, including troubleshooting during and post-migration.
Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
Assist with cloud-based application deployments and ensure compatibility during migrations.
Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures).
Manage inventory and coordinate with mailroom for device logistics.
Escalate technical issues promptly and maintain accurate records in ServiceNow.
Leverage Management Studio (migration tool) to provide transparency on migration progress.
Collaborate with planners and report progress or blockers during daily stand-ups.
Perform other tasks as required.