Desktop Support Specialist (I)

BRMi • Frederick, KS

5d • Onsite

About The Position

We are seeking a Desktop Support Technician to provide full-time, on-site IT support at a federal scientific research facility in Frederick, Maryland. The role installs, configures, maintains, and troubleshoots computer hardware, software, and peripheral equipment supporting daily operations across a large research campus. The technician assists end users with technical issues, sets up computing equipment, resolves routine service requests, and maintains accurate documentation in an electronic ticketing system. The position calls for customer service skills, technical troubleshooting abilities, and timely, dependable support. It involves regular movement between campus buildings, hands-on equipment installation, and collaboration with other IT support technicians.

This is a full-time, on-site W2 opportunity. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with eight hours on-site. An in-person interview is required. The hourly rate is $35.18. BRMi will not sponsor applicants for work visas.

Requirements

• High school diploma or equivalent.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with desktop and laptop computer hardware, printers, monitors, and peripheral devices.
• Understanding of common software installation, configuration, and troubleshooting procedures.
• Ability to diagnose and resolve routine technical issues using logical troubleshooting methods.
• Ability to follow written technical procedures and maintain accurate service documentation.
• Strong customer service skills and ability to assist end users professionally and effectively.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively within an IT support team.
• Dependable attendance and ability to meet scheduled service appointments.
• Valid driver's license.
• Ability to obtain and maintain a Public Trust security clearance.
• Ability to work full-time on-site in Frederick, Maryland.
• Ability to routinely walk between campus buildings and deliver and install computing equipment.
• Ability to routinely lift and carry equipment weighing 40–50 pounds and work around or beneath desks and equipment, with or without reasonable accommodation.

Nice To Haves

• CompTIA A+ certification.
• At least one year of related desktop or technical support experience.

Responsibilities

• Install, configure, and maintain desktop computers, laptops, monitors, printers, and peripheral devices.
• Set up and connect computing equipment according to established procedures and end-user requirements.
• Troubleshoot hardware, software, Windows, and macOS issues using a systematic approach.
• Diagnose and resolve routine technical problems and escalate complex issues to appropriate IT support personnel.
• Install, configure, and troubleshoot software applications and operating system components.
• Configure network drive mappings, printer connections, and other standard workstation settings.
• Install, remove, and replace internal computer hardware components using approved procedures.
• Deliver, install, and configure computing equipment in campus offices and work areas.
• Respond to technical support requests and provide timely assistance to end users.
• Document service requests, troubleshooting steps, work performed, and resolutions in the electronic ticketing system.
• Communicate professionally with end users by email, chat, telephone, and in person.
• Coordinate with other IT technicians to resolve issues and complete assigned support activities.
• Follow established technical procedures, service standards, and organizational IT policies.
• Maintain dependable attendance and arrive on time for scheduled service appointments and assigned work.
• Provide courteous, professional customer service while supporting technical needs across the organization.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Employer-paid life insurance.
• Employer-paid short-term and long-term disability insurance.
• 401(k).
• Paid Time Off (PTO), including vacation leave, sick leave, and 11 paid holidays.
• Educational assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED