Desktop Support Specialist I

Cable ONE • Phoenix, AZ

7d • Onsite

About The Position

At Sparklight, a Cable One brand, the Desktop Support Specialist I helps keep associates connected by providing onsite workstation and technical support. The role prepares and deploys workstations, manages equipment assets and inventory, supports user onboarding, and troubleshoots operating system, hardware, and network issues. It also handles internal customer incidents and requests through ServiceNow, documents troubleshooting and follow-up, and maintains technical procedures and best practices.

This position is fully onsite in Phoenix, Arizona. There is no on-call or after-hours work. A flexible schedule is available after training is completed. The role includes warehouse duties and requires the ability to lift at least 30 pounds.

Requirements

• Understanding of desktop imaging technologies for PC deployment.
• PC hardware knowledge or experience.
• Warehousing experience.
• Ability to maintain asset tracking or inventory management systems.
• Ability to package and ship equipment using UPS.
• Knowledge of Windows 10 and 11.
• Flexibility.
• Ability to lift at least 30 pounds.
• Ability to work onsite for 100% of the shift.

Nice To Haves

• A+ certification (preferred, not required).
• Active Directory experience (preferred, not required).
• SCCM experience (preferred, not required).

Responsibilities

• Image new workstations and perform system rebuilds.
• Package and ship workstations to users.
• Manage and maintain workstation retrieval in the asset management system.
• Decommission equipment from the network.
• Assist with onboarding users with new hardware.
• Troubleshoot and repair operating system, hardware, network, and other technical issues.
• Record and track hardware-room inventory, receive shipments, and restock inventory.
• Track, monitor, and route customer incidents, user requests, and questions through ServiceNow.
• Document customer interactions, troubleshooting methods, and appropriate follow-up.
• Use computer-based software tools to gather information, troubleshoot, and resolve issues and requests.
• Create and maintain documentation on troubleshooting steps, standard operating procedures, and best practices.
• Take on other duties needed to support the organization’s purpose, brand principles, and values.

Benefits

• Medical, dental, and vision plans starting when employment begins.
• Life insurance for the associate, spouse, and children.
• Paid time off, including vacation, holidays, and personal/sick days.
• 401(k) with a 100% company match after one year of service, up to 5% of eligible compensation.
• Group legal plan with identity theft protection.
• Tuition reimbursement up to $5,250 in the first year.
• Up to $75 per month toward cable and internet services.
• Annual community support for organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed