Desktop Support Specialist - Temp Warehouse Support

Astreya•Pleasant Prairie, WI

1d•Onsite

About The Position

Astreya is seeking an experienced L2 Desktop Support Technician for a 3–6 month contract engagement to support a fast-moving client environment. In this role, you will serve as a primary point of escalation for desktop and end-user technology issues across corporate office and warehouse settings. You will be embedded on-site, working closely with the client's internal teams to ensure seamless day-to-day IT operations.

Requirements

3+ years of hands-on experience in a desktop support or IT technician role, with demonstrated L2 competency.
Strong troubleshooting skills across Windows 10/11 and macOS platforms.
Experience with Active Directory, Azure AD, and Microsoft 365 administration.
Familiarity with MDM solutions such as Jamf Pro or Microsoft Intune.
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Self-directed and comfortable working in a fast-paced, ambiguous environment.
Ability to lift and move IT equipment as needed (up to 50 lbs).

Nice To Haves

Experience supporting warehouse or operations environments is a plus.
Excellent interpersonal and communication skills; ability to translate technical concepts for non-technical users.
CompTIA A+, Network+, or Microsoft certifications (MD-102 / MS-900).
Experience supporting a logistics, supply chain, or warehouse technology environment.
Familiarity with ITSM platforms such as ServiceNow or Jira Service Management.
Prior experience in a managed services or client-facing IT support model.

Responsibilities

Provide hands-on L2 technical support for hardware, software, and peripheral issues across Windows and macOS environments.
Serve as an escalation point from L1 support, triaging and resolving complex end-user issues in a timely manner.
Support the setup, configuration, and ongoing operations of a newly established warehouse facility, including workstations, printers, scanners, and network-connected devices.
Image, deploy, and manage laptops and desktops using standard tools and MDM platforms (e.g., Jamf, Intune).
Administer and troubleshoot user accounts, permissions, and access in Active Directory and/or Azure AD.
Support AV and conferencing technology in meeting rooms and shared spaces.
Maintain accurate documentation of issues, resolutions, and asset inventory using the client's ticketing system.
Collaborate with network and infrastructure teams to resolve connectivity and endpoint issues.
Communicate clearly and professionally with end users at all levels, maintaining a high standard of customer service.
Adapt to a dynamic, high-growth environment and reprioritize effectively as business needs evolve.