Desktop Support Specialist

Northwest Human Services, Inc. • Salem, OR

6d • Onsite

About The Position

We are hiring a hands-on Desktop Support Specialist who loves to solve problems, support people, and keep devices running smoothly across our sites. The Desktop Support Specialist provides frontline technical support across the organization. This role ensures reliable day-to-day technology operations by supporting staff with hardware, software, and system issues while delivering responsive, high-quality service. The position plays a key role in maintaining the technology systems that support patient care and business operations.

Requirements

• 1+ year of experience in IT support, help desk, or desktop support role
• Strong troubleshooting and problem-solving skills
• Ability to clearly communicate technical concepts to non-technical users
• Working knowledge of computer hardware, operating systems, and basic networking
• Experience with ticketing systems and managing support requests
• Valid Oregon driver’s license and proof of insurance

Responsibilities

• Provide in-person and remote technical support to staff across multiple locations.
• Troubleshoot hardware, software, and network-related issues for desktops, laptops, printers, phones, and peripherals.
• Manage onboarding and offboarding processes, including equipment provisioning, workstation setup, and system access management, to ensure a secure and seamless user experience.
• Install, configure, and maintain end-user devices and applications
• Manage and resolve help desk tickets with clear communication and timely follow-up
• Support meeting technology, including A/V equipment and conferencing tools

Benefits

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed