Desktop Support Specialist

CAI • Minneapolis, MN

4d • $55,000 - $61,000 • Onsite

About The Position

CAI is seeking a Desktop Support Specialist to provide technical support and manage hardware across corporate environments. This is a full-time, onsite position in Minneapolis, Minnesota, with employees expected to work onsite five days per week. Candidates must have work authorization that will not require sponsorship now or in the future.

The specialist supports end-user computing by provisioning and refreshing workstations, maintaining hardware and network configurations, responding to IT incidents and service requests, and assisting users with hardware and software. The role also involves coordinating equipment purchases and moves, supporting mobile devices and telephony equipment, maintaining accurate IT asset records, and following security, confidentiality, and safety procedures.

Requirements

• At least 3 years of experience in desktop support or a similar end-user computing role.
• Hands-on experience with laptops, docking stations, printers, and peripheral equipment.
• Experience with asset setup and provisioning, mobile device troubleshooting, IP print troubleshooting, A/V and conference equipment, and software distribution.
• Working knowledge of Active Directory, including user and group management.
• Proficiency supporting Microsoft Office applications, including Microsoft Teams.
• Experience with Microsoft Endpoint Configuration Manager (SCCM) or equivalent endpoint management tools.
• Experience using ServiceNow or a similar ITSM platform for incident and request management.
• Working technical knowledge of current operating systems, system software, and PC standards and protocols.
• Strong written and verbal communication skills.
• Self-motivation and ability to work independently with minimal supervision.
• Strong attention to detail and organizational skills, including the ability to prioritize and execute tasks in a fast-paced environment.
• Good analytical and problem-solving abilities.
• Experience collaborating with remote technology teams.
• Work authorization that will not require sponsorship now or in the future.

Nice To Haves

• Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.

Responsibilities

• Install, configure, diagnose, repair, and upgrade corporate hardware, including desktops, laptops, docking stations, printers, and peripherals.
• Provision new workstations and complete hardware refreshes, including installing required and requested software for end-user distribution.
• Coordinate with IT personnel on the purchase, installation, relocation, and removal of workstations, printers, and other equipment.
• Install, configure, and replace network and communication equipment as directed.
• Manage computer recycling and destruction in accordance with client-defined procedures.
• Respond promptly to assigned ITSM incidents and service requests.
• Communicate with end users to assess needs, schedule work, and provide basic hardware and software training.
• Support mobile devices distributed by Piper Sandler; personal device support is limited to approved Piper Sandler applications.
• Maintain professional, courteous, service-oriented interactions with executives, managers, staff, and colleagues.
• Develop and maintain working knowledge of telephony devices, including mobile devices.
• Maintain workstation and printer configurations on the network.
• Accurately and promptly update and maintain the client's IT Asset Management (ITAM) system.
• Follow security and confidentiality policies for departmental and corporate information.
• Maintain a safe work environment and follow established safety practices.
• Perform additional IT and desktop-related duties consistent with the Desktop Support Technician skill set.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Access to a 401(k) retirement account
• Paid time off
• May be entitled to paid sick leave and/or other paid time off as provided by applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed