Desktop Support Specialist
About The Position
Embry-Riddle Aeronautical University is seeking a Desktop Support Specialist to join the Information Technology department in Daytona Beach, Florida. The Desktop Support Specialist provides technical support for computers, peripherals, tablets and web conferencing systems for faculty, staff, and students at the Worldwide campus. The Embry-Riddle Worldwide campus includes the headquarters located in Daytona Beach, FL and more than 120 locations across the globe. This position is responsible for troubleshooting and providing resolutions for basic and complex computing and system issues. This includes researching and recommending solutions to meet the technology needs of faculty, staff, and students and driving the adoption of new technology and solutions. The position will require direct interaction with customers. The ideal candidate desires to be a part of a vibrant community of information technology professionals and supports the mission of the University as a world leader in aviation and aerospace education. Embry-Riddle provides education globally and maintains a diverse technology footprint. Working for Embry-Riddle Information Technology provides a modern and collaborative work environment and professional development opportunities. Employees have access to a robust benefits package – from quality health care and retirement options to generous education benefits and a flexible summer work schedule
Requirements
- High School (or GED) level ability in grammar, spelling, basic composition, and math.
- Knowledge of desktop operating systems such as Windows 10 and macOS.
- Basic networking knowledge such as DHCP, TCP/IP, etc.
- Experience in supporting Microsoft Office Suites.
- Exposure to supporting web conferencing systems such as Microsoft Teams and Zoom.
- 1-3 years Information Technology experience
Nice To Haves
- Exposure to Linux is desirable.
- Experience with mobile systems such as iOS and Android is preferred.
Responsibilities
- Troubleshooting and providing resolutions for basic and complex computing and system issues.
- Researching and recommending solutions to meet the technology needs of faculty, staff, and students
- Driving the adoption of new technology and solutions.
Benefits
- comprehensive medical, dental, and vision coverage
- wellness programs that include preventive care and fitness memberships
- flexible spending and health savings accounts
- 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26
- ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period
- 18 days of personal leave in your first year
- 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
