Desktop Support Specialist

Bridge Specialty Group • Daytona Beach, FL

9d

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Summary Responsible for resolving Tier 1 issues and assisting with Tier 2 incidents, including hardware, software, and basic network troubleshooting. Provides multi-channel user support and assists with system administration tasks such as account management, endpoint updates, and basic server-related activities as assigned. Supports physical device maintenance, configuration, deployment, and general IT operations.

Requirements

• AS/BS in Information Technology, Computer Science, or equivalent experience.
• Knowledge of desktop and laptop hardware components and peripherals
• Proficiency in diagnosing and resolving hardware, software, and networking issues
• Ability to work independently and as part of a team
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Familiarity with Windows OS administration
• Basic networking fundamentals including TCP/IP, DNS, DHCP
• Experience with mobile device support and MDM platforms

Nice To Haves

• 3 - 5 years of experience in IT support
• Experience in a customer service focused end user support role
• Microsoft Systems Proficiency
• Cloud Administration Proficiency
• Network application proficiency (VPN, monitoring tools, shared drives)
• CompTIA A+, Network+, or Security+ certification

Responsibilities

• Provides front-line support for Tier 1 and Tier 2 issues via phone, email, remote tools, or in person.
• Troubleshoots software, operating system, and application-related issues.
• Supports network connectivity troubleshooting including Wi-Fi, VPN, and printer access.
• Assists with user account provisioning, password resets, MFA support, and group membership changes.
• Participates in testing new hardware and software to meet business requirements.
• Assists with documenting procedures, tutorials, and end-user instructions.
• Monitors system alerts, endpoint compliance, patch status, and system health checks.
• Supports O365 administration tasks such as mailbox troubleshooting, licensing, and permissions.
• Assist with asset inventory and technology refresh cycles.
• Participates in small IT projects, office moves, and equipment deployment activities.
• Adheres to IT security practices.
• Fosters team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication.
• Strictly adheres to company confidentiality policies and procedures, safeguarding sensitive information at all times.
• Any other duties as may be assigned.

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree