Desktop Support Specialist

RBR Technologies•Washington, DC

About The Position

RBR-Technologies is a small service-disabled veteran-owned information and technology business founded on the basic principle of delivering customer mission success. RBR-technologies prides itself on our commitment to mission success as exemplified by the trust our customers and contract partners place in us. From RBR's first employee to the present day, every team member has a passion for mission success. Since 2011, we have continued to employ the highest caliber of professionals whose success is attributed to the intelligence, dedication, and years of experience within many government organizations including the Intelligence Community (IC), Department of Defense (DoD), and Defense Information Systems Agency (DISA). RBR-Technologies has an immediately available opening for a Desktop Support Specialist to support IT Modernization efforts at Department of State. Will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues and following escalation protocols as necessary. Additional duties will include:

Requirements

U.S. Citizen with an active DOD Secret security clearance.
Bachelor's Degree and 1 year of relevant experience
DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)

Responsibilities

Provide health and status monitoring of the networks
Documenting and communicating outage information to co-workers and customers
Executing scripts
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) Services.