Desktop Support Specialist
About The Position
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Summary Responsible for resolving Tier 1 issues and assisting with Tier 2 incidents, including hardware, software, and basic network troubleshooting. Provides multi-channel user support and assists with system administration tasks such as account management, endpoint updates, and basic server-related activities as assigned. Supports physical device maintenance, configuration, deployment, and general IT operations. Essential Duties and Functions Provides front-line support for Tier 1 and Tier 2 issues via phone, email, remote tools, or in person. Troubleshoots software, operating system, and application-related issues. Supports network connectivity troubleshooting including Wi-Fi, VPN, and printer access. Assists with user account provisioning, password resets, MFA support, and group membership changes. Participates in testing new hardware and software to meet business requirements. Assists with documenting procedures, tutorials, and end-user instructions. Monitors system alerts, endpoint compliance, patch status, and system health checks. Supports O365 administration tasks such as mailbox troubleshooting, licensing, and permissions. Assist with asset inventory and technology refresh cycles. Participates in small IT projects, office moves, and equipment deployment activities. Adheres to IT security practices. Fosters team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication. Strictly adheres to company confidentiality policies and procedures, safeguarding sensitive information at all times. Any other duties as may be assigned.
Requirements
- AS/BS in Information Technology, Computer Science, or equivalent experience.
- Knowledge of desktop and laptop hardware components and peripherals
- Proficiency in diagnosing and resolving hardware, software, and networking issues
- Ability to work independently and as part of a team
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Familiarity with Windows OS administration
- Basic networking fundamentals including TCP/IP, DNS, DHCP
- Experience with mobile device support and MDM platforms
Nice To Haves
- 3 - 5 years of experience in IT support
- Experience in a customer service focused end user support role
- Microsoft Systems Proficiency
- Cloud Administration Proficiency
- Network application proficiency (VPN, monitoring tools, shared drives)
- CompTIA A+, Network+, or Security+ certification
Responsibilities
- Provides front-line support for Tier 1 and Tier 2 issues via phone, email, remote tools, or in person.
- Troubleshoots software, operating system, and application-related issues.
- Supports network connectivity troubleshooting including Wi-Fi, VPN, and printer access.
- Assists with user account provisioning, password resets, MFA support, and group membership changes.
- Participates in testing new hardware and software to meet business requirements.
- Assists with documenting procedures, tutorials, and end-user instructions.
- Monitors system alerts, endpoint compliance, patch status, and system health checks.
- Supports O365 administration tasks such as mailbox troubleshooting, licensing, and permissions.
- Assist with asset inventory and technology refresh cycles.
- Participates in small IT projects, office moves, and equipment deployment activities.
- Adheres to IT security practices.
- Fosters team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication.
- Strictly adheres to company confidentiality policies and procedures, safeguarding sensitive information at all times.
- Any other duties as may be assigned.
Benefits
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
