Desktop Support Specialist

Ferrandino & Son • Audubon, PA

3d

About The Position

Love helping people and solving tech puzzles? We’re looking for a Desktop Support Specialist to be the go-to tech hero for our teams—keeping systems running smoothly, users supported, and operations moving forward. If you thrive in a fast-paced, service-driven IT role, this could be a great fit. The Desktop Support Specialist serves as the primary point of contact for all end-user technology support. This role is responsible for diagnosing, resolving, and documenting desktop, hardware, software, and connectivity issues for on-site and remote employees while ensuring reliable, secure, and high-performing desktop environments. How You’ll Make an Impact: The Desktop Support Specialist will: Deliver exceptional IT support experiences through positive user interactions, using clear communication and documentation, efficient ticket management, and effective vendor coordination. Drive operational excellence by quickly resolving desktop, system, and connectivity issues for on-site and remote users you’ll help keep our Operations teams at optimal production. Proactively maintain, monitor, and repair or replacement equipment as needed. Examples of Areas of Responsibility: Act as the first point of contact for all computer, system, and desktop-related issues across the organization Manage incoming Zendesk tickets, documenting troubleshooting steps, resolutions, and relevant technical details Perform on-site and remote diagnosis and resolution of desktop hardware, software, and network issues Build, configure, deploy, and maintain PCs, laptops, mobile devices, peripherals, and related desktop infrastructure in accordance with company standards Maintain and support end-user environments including Windows and Mac OS systems Ensure connectivity for on-premise and remote users, including VPN access, Wi-Fi functionality, and minimum home internet requirements Perform routine maintenance and monitoring of desktops and peripherals to optimize performance and reduce downtime Administer and support end-user workstation software and tools, including O365 and remote access applications Assist with user account creation, group assignments, and access management in Active Directory Prepare and maintain desktop performance monitoring tools, reports, and metrics Coordinate with third-party vendors and service providers as needed for equipment repair or advanced support Provide professional, customer-focused support while incorporating user feedback to improve IT services

Requirements

• 3–5 years of experience in a customer-focused desktop or IT support role
• Strong working knowledge of Windows and Mac OS operating systems
• Experience supporting O365 environments
• Familiarity with Windows software deployment tools (e.g., SCCM, PDQ Deploy)
• Experience with Active Directory (on-prem) user account management and group assignments
• Experience using remote support tools (e.g., Splashtop, Bomgar, TeamViewer, or similar)
• Proficiency with help desk ticketing systems and remote access tools
• Excellent time management skills with the ability to manage and prioritize multiple tasks and deadlines
• Strong written and verbal communication skills

Nice To Haves

• Relevant industry certifications preferred (e.g., Microsoft, Cloud+)

Responsibilities

• Act as the first point of contact for all computer, system, and desktop-related issues across the organization
• Manage incoming Zendesk tickets, documenting troubleshooting steps, resolutions, and relevant technical details
• Perform on-site and remote diagnosis and resolution of desktop hardware, software, and network issues
• Build, configure, deploy, and maintain PCs, laptops, mobile devices, peripherals, and related desktop infrastructure in accordance with company standards
• Maintain and support end-user environments including Windows and Mac OS systems
• Ensure connectivity for on-premise and remote users, including VPN access, Wi-Fi functionality, and minimum home internet requirements
• Perform routine maintenance and monitoring of desktops and peripherals to optimize performance and reduce downtime
• Administer and support end-user workstation software and tools, including O365 and remote access applications
• Assist with user account creation, group assignments, and access management in Active Directory
• Prepare and maintain desktop performance monitoring tools, reports, and metrics
• Coordinate with third-party vendors and service providers as needed for equipment repair or advanced support
• Provide professional, customer-focused support while incorporating user feedback to improve IT services

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed