Desktop Support Specialist II or III

First Guaranty Bank•Hammond, LA

2d•Hybrid

About The Position

The Desktop Support Specialist will work within a team to provide help desk and desktop support services to end users on-site and remotely. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Requirements

Associate degree in Computer Science or another related field, or work experience accepted in lieu of a degree.
1-3 years (Specialist II), or 3+ years (Specialist III) of experience providing end-user support.
Understanding of TCP/IP, DHCP, and DNS.
Experience with Active Directory; creating user accounts, resetting passwords, group memberships, etc.
Experience supporting Office 365 products.
Experience using a help desk ticketing system for tracking support tickets.
Experience with patch management tools.
Experience with Windows imaging tools.
Excellent troubleshooting, problem-solving, and time management skills.
Able and willing to learn new processes.
Ability to work well within a team.
Excellent interpersonal, written, and oral communication, documentation, and collaborative skills.
Ability to work nights and/or weekends as needed.

Nice To Haves

Bachelor's degree in Computer Science or another related field.
CompTIA A+, Network+, or Security+ certifications.
Banking or other financial industry-related experience.

Responsibilities

Provide help desk support for end user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures.
Utilize a ticketing system to prioritize and work through end user issues; actively use and contribute to a departmental knowledge base to streamline ticket resolution.
Create, maintain, and deploy computer images to streamline OS installation.
Provide administration for computer, email, and user accounts to include account creation, password resets, unlocks, disabling terminated employees, groups, distribution lists, etc.
Assist with regular patch management ensuring all client workstations are up-to-date and receiving the necessary patches promptly.
Perform special projects within other areas as requested.
Adhere to BSA policy and all other bank policies.
Other duties as assigned by supervisor.