Desktop Level II Support Specialist

Column Technical Services • Chicago, IL

1d • Onsite

About The Position

Column Technical Services is seeking a well-versed Desktop Level II Support Specialist with strong emphasis using virtual desktop technology to join a stable organization with a dynamic team and strong leadership in Chicago. If you are seeking a career path, you are encouraged to apply!

Requirements

• Commitment to understanding and fulfilling the needs of the Technical Support customer base.
• Willing and able to follow written and verbal instructions, adhere to company and department policies.
• Ability to communicate effectively with customers, vendors, and other Technical Support staff.
• Capable of managing time to be most productive; meeting commitments; and handling project management.
• Technical knowledge of personal computer hardware and software, as well as peripherals such as printers and VoIP phones
• Ability to adapt and contribute as a team member in an ever-changing environment.
• Ability to work on feet, reach and bend, lift, and carry 50 pounds, and use equipment to lift or carry anything over 50 pounds.
• Must have 3-5 years' experience working with Windows 10, VDI (VMWare Horizon Client), O365 and Terminal Server Environment.
• Must be able to understand and utilize advanced features of Microsoft 2016 Word, Excel, Access, and Outlook.
• Excellent telephone and verbal communication skills are a must.
• Written communications to concisely document and convey: Problem symptoms, causes and resolutions. Procedures, manuals, and user guides. Requirements and analysis of end-user needs and possible solutions.
• Ability to coordinate technical resources, both internal and external, to resolve user problems.

Nice To Haves

• Experience in Jabber, ServiceNow, vSphere / View Administrator, AirWatch Workspace 1 / Boxer, LANDesk, Zoom, WebEx, Adobe and LANfax is a plus, as well as knowledge of Microsoft Edge and Google Chrome.
• Networking equipment knowledge is a plus (cabling, tracing, etc.)
• Must be familiar with networked HP Printers, Canon Copiers, and Xerox printers/copiers.
• Must be comfortable working with users in a fast paced one on one environment.

Responsibilities

• Maintenance and upgrades to existing software and hardware.
• Installation, configuration and customization of new software and hardware.
• Assist end-users in utilizing advanced software features.
• Provide Phone/Email support for calls from the helpdesk.
• Planning, coordinating, and scheduling of events with all involved.
• Providing training and knowledge transfer as required.
• Other activities and duties as assigned.
• Document problem resolutions and implemented technical solutions within our chosen ticketing system, as well as creating technical documentation for end users and IT department reference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed