Position details
About The Position
This role involves assisting the Support Services team in providing ICT Service Desk support to staff and clients of DoJ ICT Client Services. The position requires providing advice to clients, participating in the support, management, and maintenance of the Department’s IT environment, and undertaking the installation and replacement of IT hardware and software. The role also includes carrying out routine tasks related to software selection, installation, maintenance, and support, preparing and maintaining documentation, assisting in maintaining accurate records of IT assets, and supporting Video Conferencing Services.
Requirements
- Current Driver’s License.
Nice To Haves
- Relevant tertiary qualifications, or substantial progress thereto.
- A minimum of three years’ experience in a Service Desk environment.
- ITIL Service Management Foundation certificate.
- Recent experience relating to video conferencing support.
Responsibilities
- Assist the Support Services team in the provision of an ICT Service Desk to staff and clients of DoJ ICT Client Services.
- Provide advice to clients and participate in the support, management and maintenance of the Department’s IT environment.
- Undertake the installation and replacement of IT hardware and software as part of the Agencies IT procurement process.
- Carry out routine tasks associated with software selection, installation, maintenance and support.
- Prepare and maintain documentation and work instructions in the ICT Client Services knowledge base.
- Assist in maintaining accurate records of Departmental hardware and software assets.
- Assist the maintenance and facilitation of Video Conferencing Services to the department.
Benefits
- Flexible working arrangements available.
- Reasonable adjustment support for applicants with disability.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
