Desktop Support Service Representative

SquareTrade • Brisbane, CA

9d • $33 - $38 • Onsite

About The Position

SquareTrade is hiring a Desktop Support Service Representative for its Bay Area office. The role provides primary Help Desk support to users, follows operational procedures and documentation guidelines, and keeps users informed about the status of support issues. It also involves deploying end-user hardware and software, researching and resolving technical problems, and providing on-site assistance with employee devices and technology. The representative troubleshoots PC hardware, software, configurations, and peripherals; manages user accounts and permissions in Active Directory; and administers mobile device management systems and device enrollment. The position participates in an on-call rotation for the Helpdesk Emergency Line for one week every eight weeks.

Requirements

• Associate degree, technical certification, or equivalent work experience.
• At least 3 years of experience in a technical support role.
• Working knowledge of Microsoft Active Directory.
• Experience with macOS and Apple devices.
• Excellent customer service skills.
• A strong record of hands-on, tactical execution.

Responsibilities

• Provide the primary response to user requests through the Help Desk.
• Follow Help Desk operating procedures and guidelines, including documentation.
• Monitor support issues and inform users of their status.
• Set up and deploy end-user hardware and software.
• Investigate and research solutions to hardware and software problems.
• Provide on-site support to employees for devices and applicable technology.
• Troubleshoot PC hardware, software, configurations, and peripheral equipment.
• Add or change users, permissions, and rights in Active Directory.
• Manage mobile device management systems and device enrollment.
• Participate in the Helpdesk Emergency Line on-call rotation for one week every eight weeks.

Benefits

• Medical, dental, and vision coverage, with network options and the ability to contribute to an HSA or FSA.
• Up to 4% company match into a 401(k) and contributions to a company-sponsored pension.
• $75 per month for physical well-being.
• $80 per month connectivity stipend.
• Mental health resources, including free one-on-one therapy, coaching sessions, and digital resources.
• Supportive leave policies.
• Generous time-off policy and 9 company holidays.
• Tuition reimbursement up to $5,250 per year.
• Corporate perks and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree