Desktop Support Manager
About The Position
RIVO is seeking an experienced, hands-on Desktop Support Manager to lead our IT operations while remaining actively involved in day-to-day support and technology management. This is not a role where you'll simply delegate work from behind a desk. We're looking for a leader who enjoys rolling up their sleeves, solving problems, supporting end users, and working alongside their team. You'll oversee our hardware environment while helping ensure our employees have the tools and support they need to succeed. You'll partner closely with leadership to maintain a secure, scalable, and reliable technology environment while managing a small desktop support team and helping shape the future of our technology operations. If you're the type of person who likes mentoring a team while still jumping into technical challenges, building solutions, and making a direct impact on business operations every day, we'd love to hear from you!
Requirements
- 5+ years of experience in desktop support within a Microsoft environment
- 2+ years of supervisory, lead, or management experience
- Strong experience supporting Microsoft 365, Entra ID, Intune, and Windows Server environments
- Demonstrated ability to troubleshoot complex technical issues from start to finish
- Strong communication, organizational, and project management skills
- Ability to balance strategic planning with hands-on technical execution
Nice To Haves
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred
- Equivalent combination of education and relevant experience will be considered
- Microsoft 365 Certified: Administrator Expert or similar certification preferred
- Experience supporting technology in a call center or high-volume operational environment strongly preferred
Responsibilities
- Lead, mentor, and develop desktop support team members while establishing priorities and managing workflow
- Participate in interviewing, hiring, onboarding, and training new desktop support staff
- Conduct performance evaluations, coaching conversations, and employee development planning
- Serve as an escalation point for technical issues requiring advanced troubleshooting
- Manage and maintain company hardware, software and operating systems
- Perform hands-on setup and troubleshooting of workstations, laptops, monitors, docking stations, and peripherals
- Configure and deploy technology for new hires and office expansions
- Manage user provisioning, access controls, onboarding, and offboarding processes
- Maintain accurate inventories, documentation, warranties, licensing, and asset records
- Maintain and strengthen monitoring, backups, and recovery processes
- Support business continuity and disaster recovery planning efforts
- Administer Microsoft 365 technologies, including Entra ID, Intune, and related services
- Perform upgrades, maintenance, patching, and ongoing optimization of infrastructure systems
- Manage relationships with technology vendors and service providers
- Assist with budgeting, purchasing decisions, and technology planning
- Partner with business leaders to identify technology solutions that improve operational efficiency
- Maintain comprehensive system documentation, policies, procedures, and internal knowledge base resources
Benefits
- Up to $5,000 annually in childcare reimbursement
- Exclusive access to comprehensive fertility treatment coverage
- FREE weekly group workouts
- Regular happy hours and company-wide events
- Exclusive access to season long raffle drawings in the RIVO ticket section for Padres games
- FREE coffee, energy drinks, and snacks
- Company-paid parking or MTS pass
- Perfect attendance incentive
- Company paid holidays and PTO
- Medical, dental, and vision plans with a 70/30 cost share
- 401(k) plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
