PC Desktop Lead/Manager - (Trading Floor background is a MUST to be considered)
About The Position
Career Developers Inc. is recruiting a Desktop Support Lead/Technical Manager for a client’s high-demand trading floor in Manhattan, New York. Candidates must have a trading-floor background and come from hedge funds or banking. The role is the senior-most technical resource on the floor and combines approximately 70% hands-on technical work with 30% team leadership. The manager will lead a team of six, which is expected to grow, and support users onsite and remotely with workstation applications, access management, remote access, and hardware issues. The position also involves automation, service delivery, regional technology projects, and maintaining a smoothly running trading environment.
Requirements
- Trading-floor or similar high-traffic environment experience; the posting specifies that a trading-floor background is a must.
- Must come from a hedge fund or banking environment.
- Strong automation skills using PowerShell or Python.
- Windows enterprise experience.
- Proven leadership of a small technical team.
- Detailed experience supporting Windows 10/11, Windows Server 2012 or later, Microsoft Office Suite including Office 365, and Azure including SharePoint.
- Detailed experience with Active Directory, Group Policy, remote access solutions including Horizon View, VMware vSphere, software packaging, and deployment.
- Detailed experience installing, troubleshooting, and managing desktop hardware.
- Ability to manage multiple tasks and changing priorities and respond positively to frequent interruptions.
- Strong analytical, prioritization, interpersonal, and problem-solving skills.
- Strong verbal and written communication skills.
- Collaborative approach and ability to work well within a team.
- Ability to work in a fast-paced, deadline-oriented environment.
- Self-motivated, with close attention to detail and deadlines.
- Interest in learning about new and emerging technologies.
- Self-directed learning skills and ability to find solutions to unfamiliar problems.
- Degree in Computer Science, Engineering, or a related field, or equivalent experience.
- At least three years of experience supervising or managing technical support teams.
Nice To Haves
- Network experience.
- Linux environment experience.
- Atlassian administration experience.
Responsibilities
- Provide onsite and remote user support for workstation applications, including Microsoft Office, access management, remote access, and hardware issues.
- Lead a technical support team of six and support the team’s growth.
- Ensure incidents and service requests are resolved in accordance with SLAs.
- Lead deployment of desktop technologies for local and global projects.
- Prepare and conduct team-member appraisal reviews, including salary communications.
- Lead the regional team in providing high-quality customer service and applying global standards.
- Manage team absences, including holidays and sick days, and address conflict and performance issues, including excessive absences.
- Ensure working practices are followed and supporting documentation is fit for purpose.
- Oversee regional office expansions and fit-outs, coordinating with project and technology teams and supporting internal TSD staff through delivery.
- Coordinate delivery, installation, moves, and changes of end-user computer equipment and peripherals.
- Provide consultation and engagement on complex incidents and projects.
- Build collaborative relationships with business streams.
- Coordinate operational acceptance of new services and technologies by the business.
Benefits
- Bonus
- Referral fee program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
