CEC- Must be a Leader of People.
About The Position
The Customer Experience Coordinator (CEC) promotes an excellent customer experience and oversees front-of-store Associates to help ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement and interaction, outstanding service, and maintaining a clean and organized store. The CEC trains and mentors Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs. The position assigns registers, responds to point-of-sale coverage needs, coordinates Associate breaks, addresses customer concerns, and helps ensure tasks are completed according to the store plan. The CEC communicates priorities and progress to management and Associates, partners with management on training needs, and supports compliance, safety, and store shrink-reduction goals. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Able to work effectively with peers and supervisors as a team player.
- Able to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote an excellent customer experience and a positive internal and external customer experience.
- Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
- Lead by example by engaging and interacting with customers and maintaining a clean, organized store.
- Promote honesty, integrity, and confidentiality.
- Train and mentor Associates on front-end principles and coach them on personalizing customer service while promoting loyalty programs.
- Assign registers, support point-of-sale coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and prioritize work as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Give and accept recognition and constructive feedback.
- Partner with management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation assistance
- Bereavement benefit
- 401(k) with Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates who meet service or hours requirements
- Medical, dental, and vision coverage for Associates who meet service or hours requirements
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability coverage for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
