CEC- Must be a Leader of People.

The TJX Companies, Inc. • Virginia Beach, VA

3d • $15 - $15 • Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. The role models outstanding customer service by engaging with customers and maintaining a clean, organized store. It also supports a positive internal and external customer experience, develops Associates through training and coaching, coordinates front-end coverage, and partners with Management on operational priorities and training needs.

Requirements

• Must be a leader of people.
• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Able to train others.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing the customer experience while promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and prioritize tasks as needed.
• Communicate priorities and progress accurately and effectively with Management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation program
• Bereavement benefit
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed