Desktop Support Engineer - Vitis Technologies

Prosource • Cincinnati, OH

2d

About The Position

Vitis Technologies, a Prosource company, offers fully managed information technology (IT) and cybersecurity solutions designed to protect, power, and connect organizations. Vitis combines industry-leading resources and IT expertise with a people-first approach to service, aiming to streamline operations, increase uptime, and decrease risk. The company values success through unparalleled customer experience, achieved by hiring talented, customer-focused individuals with strong technical expertise and a positive, enthusiastic attitude committed to providing the best user experience.

Requirements

• At least 2 years of sufficient training, certifications, and/or experience to perform the tasks described
• Microsoft Certified: Microsoft 365 Fundamentals (current version preferred)
• Microsoft 365 Certified: Modern Desktop Administrator Associate (current version preferred)
• Microsoft 365: Security Administrator Associate (current version preferred)
• CompTIA A+ Server+ (current version preferred)

Responsibilities

• Configure, install, repair, and maintain hardware and software
• Install, support, troubleshoot, evaluate, and recommend software, both proactively and by request
• Research, suggest, plan, and implement hardware and software upgrades and expansions
• Research, evaluate, test, recommend for approval, and implement hardware and software as approved
• Clean, repair, or replace workstations infected with viruses, spyware, or other malicious programs, as requested
• Research, test, recommend for approval, and implement approved hardware and software
• Create and maintain documentation of tasks and procedures for setting up and maintaining hardware and software
• Verify that all Hardware receives approved Hardware Enhancements and Upgrades

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed