Desktop Support

TEKsystems•Waterloo, IA

2d•$23 - $25•Onsite

About The Position

This is for one, 2nd shift position - will work ONSITE 2:30-11pm. There is a weekend On-Call rotation that these positions will be a part of. OT is possible. Metatarsals are required on the first day. Some travel between Waterloo area locations is possible. Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties.

Requirements

Knowledge of computing and networking concepts and fundamentals
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
Demonstrated experience with infrastructure support

Nice To Haves

Candidates who just have basic support desk experience arent a good fit they MUST have demonstrated experience with infrastructure support to be considered for this role.

Responsibilities

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.