Desktop Support Engineer – Windows Imaging & Deployment

Lumen Solutions Group Inc • Philadelphia, PA

3d • Onsite

About The Position

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation. This role involves providing technical support for end-user systems running Windows 10 and Windows 11, performing imaging, configuration, and deployment of Windows-based hardware, and troubleshooting hardware and software issues. The position also includes managing hardware inventory, supporting IT projects, utilizing ServiceNow for various management tasks, and adhering to ITIL principles.

Requirements

• Demonstrated hands-on technical support experience.
• Strong knowledge of Windows 10 and Windows 11 environments.
• Experience with system imaging and hardware deployment.
• Solid troubleshooting and problem-solving skills.
• Familiarity with ITIL framework and best practices.
• Experience using ServiceNow or similar ticketing tools.
• Basic understanding of project coordination or project management.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical support for end-user systems running Windows 10 and Windows 11.
• Perform imaging, configuration, and deployment of Windows-based hardware.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Manage and maintain hardware inventory, including tracking and asset management.
• Support IT projects such as device rollouts, upgrades, and refresh initiatives.
• Utilize ServiceNow for incident, request, and asset management.
• Follow and apply ITIL principles in daily support operations.
• Collaborate with cross-functional teams to ensure smooth IT service delivery.
• Maintain clear and effective communication with users and stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed