Desktop Support Engineer
Ampcus Inc.•Scottsdale, AZ
•Onsite
About The Position
Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Requirements
- Experience in using ticketing systems.
- Writing technical support documentation.
- Computer proficiency with hardware and software technologies.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- The ability to multi-task, prioritize and work under pressure.
- Must be willing to work flexible hours when appropriate.
- Prior customer service, call center or help desk experience.
Responsibilities
- Provide first level support for all end-users.
- Troubleshoot and resolve hardware, software and voice/data communication systems issues.
- Escalate calls when appropriate.
- Write concise, informative tickets.
- Follow up on all tickets in a timely manner and follow through to resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
