Desktop Support Engineer- North Slope, AK

prosource.it- Americas • Prudhoe Bay, AK

1d • Onsite

About The Position

prosource.it, a global IT Managed Service provider, is hiring a Desktop Support Engineer to join an established team supporting users on Alaska’s North Slope for a major oil and gas company. The team provides Level 1 and Level 2 IT support for approximately 800 users. The role is based at the North Slope facility and follows a rotation of two weeks on and two weeks off, working 12-hour days for 14 consecutive days. Company-funded air travel via Anchorage, accommodation, and food are provided while working at the facility. The position is a W2 hourly staff role, with a rate of $26–$32 per hour depending on experience; overtime is also paid. The job posting states an ASAP start date.

Applicants must be authorized to work in the United States without current or future visa sponsorship. References are expected upon request. Full-time staff benefits include medical, dental, vision, long- and short-term disability, a 401(k) contribution, paid holidays, and PTO.

Requirements

• 1–5+ years of IT Desktop Support experience.
• BSc in Computer Science or a relevant field.
• Strong communication skills, including communicating with customers in person and over the phone.
• Strong customer-service focus, empathy, and patience when understanding and resolving customer problems.
• Critical thinking and strong problem-solving abilities.
• Ability to make rational decisions under pressure.
• Motivated and self-reliant approach to problem-solving.
• Enthusiastic attitude with a questioning and challenging approach.
• Ability to work within a team.
• Comfort with a two-weeks-on, two-weeks-off rotation schedule and 12-hour workdays.
• Willingness to travel by air to the North Slope via Anchorage.
• U.S. work authorization that does not now or in the future require visa sponsorship.
• Ability to provide references upon request.

Nice To Haves

• Experience with hardware and software rollouts.
• Executive-level IT support experience.
• Previous North Slope experience.

Responsibilities

• Diagnose and resolve IT incidents, including printer, connectivity, software, and operating system issues.
• Install peripheral components.
• Configure and troubleshoot AV/VC systems.
• Install software packages and perform minor remediation.
• Escalate issues to the appropriate party when needed while retaining ownership of the issue.
• Provide Level 1 and Level 2 IT support to users.

Benefits

• Company-funded air travel to and from the North Slope via Anchorage.
• Company-funded accommodation while working at the facility.
• Company-funded food while working at the facility.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Long-term disability coverage.
• Short-term disability coverage.
• 401(k) contribution.
• Paid holidays.
• PTO.
• Overtime pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level