Desktop Support Engineer- North Slope, AK
About The Position
prosource.it is a global IT Managed Service provider serving medium to enterprise-level global clients. The company is hiring a Desktop Support Engineer to join an established team supporting users working at a major oil and gas company’s North Slope, Alaska facility. The team provides Level 1 and Level 2 IT support for approximately 800 users. The role involves diagnosing and resolving desktop IT incidents, installing peripheral components and software packages, configuring and troubleshooting AV/VC equipment, and escalating issues to the appropriate party while maintaining ownership of the issue. Strong customer service, communication, empathy, patience, critical thinking, and problem-solving skills are important. The position is based on the North Slope and follows a rotation of two weeks on and two weeks off, working 12-hour days for 14 consecutive days. Travel to and from the North Slope via Anchorage is required. The company funds air travel, accommodation, and food while the employee is working at the facility. This is a W2 hourly staff position, with an hourly rate of $26–$32 depending on experience; overtime is also paid. The start date is ASAP.
Requirements
- 1–5+ years of IT Desktop Support experience.
- BSc in Computer Science or a relevant field.
- Strong communication skills.
- Highly customer-focused approach.
- Motivation, self-reliance, and problem-solving ability.
- Enthusiasm and a questioning and challenging attitude.
- Ability to make rational decisions under pressure.
- Proven ability to work within a team.
- Comfort with a two-weeks-on, two-weeks-off rotation and 12-hour workdays.
- Willingness to travel by air to the North Slope via Anchorage.
- For applicants in the United States, work authorization that does not now or in the future require visa sponsorship.
- References provided upon request.
Nice To Haves
- Experience with hardware or software rollouts.
- Executive-level IT support experience.
- Previous North Slope experience.
Responsibilities
- Diagnose and resolve IT incidents, including printer, connectivity, software, and operating system issues.
- Install peripheral components.
- Configure and troubleshoot AV/VC equipment.
- Install software packages and perform minor remediation.
- Escalate issues to the appropriate party when appropriate while retaining ownership of the issue.
- Provide customer support in person and over the phone.
Benefits
- Company-funded air travel to and from the North Slope via Anchorage.
- Company-funded accommodation while working at the facility.
- Company-funded food while working at the facility.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Long-term disability coverage.
- Short-term disability coverage.
- 401(k) contribution.
- Paid holidays.
- PTO.
- Overtime pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
