Desktop Support Engineer- North Slope, AK
About The Position
prosource.it is a global IT Managed Service provider serving medium to enterprise-level global clients. The company is seeking a Desktop Support Engineer to join an established team providing Level 1 and Level 2 IT support to approximately 800 users working on the North Slope in Alaska, for a major oil and gas company. The role delivers technical solutions and support to business users, with an emphasis on customer service, clear communication, critical thinking, and problem-solving. The position is based at the North Slope facility and follows a rotation of two weeks on and two weeks off. During each work period, the schedule is 12 hours per day for 14 consecutive days. Air travel to and from the North Slope via Anchorage, along with accommodation and food while working at the facility, are company funded. The role is a W2 hourly staff position, and overtime is paid. Applicants must have US work authorization that does not require visa sponsorship now or in the future. References are expected upon request.
Requirements
- 1–5+ years of IT Desktop Support experience.
- BSc in Computer Science or a relevant field.
- Strong communication skills.
- Highly customer-focused approach, including empathy and patience.
- Motivated, self-reliant problem solver with an enthusiastic, questioning, and challenging attitude.
- Strong problem-solving abilities and the ability to make rational decisions under pressure.
- Proven ability to work within a team.
- Comfort with a two-weeks-on, two-weeks-off rotation and 12-hour workdays.
- Willingness to travel by air to the North Slope via Anchorage.
- US work authorization that does not require visa sponsorship now or in the future.
Nice To Haves
- Experience with hardware or software rollouts.
- Executive-level IT support experience.
- Previous North Slope experience.
Responsibilities
- Diagnose and resolve IT incidents involving printers, connectivity, software, and operating systems.
- Install peripheral components.
- Configure and troubleshoot AV/VC systems.
- Install software packages and perform minor remediation.
- Escalate issues to the appropriate party when necessary while retaining ownership of the issue.
- Communicate with customers in person and over the phone to understand and resolve their problems.
Benefits
- Company-funded air travel to and from the North Slope via Anchorage.
- Company-funded accommodation while working at the facility.
- Company-funded food while working at the facility.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Long-term disability coverage.
- Short-term disability coverage.
- 401(k) contribution.
- Paid holidays.
- PTO.
- Overtime pay.
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What This Job Offers
Job Type
Full-time
