Desktop Support Engineer
About The Position
In the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below: Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements. Participate in design discussions to capture software specifications, and aid in creation of process documentation. Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements. Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance. Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure. Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance. Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository. Your contribution to the team: An agile mindset with effective communication and problem-solving skills. The ability to work on majority of the areas as part of SDLC lifecycle. Passion for innovating solutions that drive progress and meet future challenges. A proactive approach to monitoring and resolving production issues before they escalate. Commitment to continuous learning, knowledge sharing, and fostering team development.
Requirements
- Strong hands-on experience supporting Windows and macOS platforms.
- Working knowledge of ITSM tools (e.g., ServiceNow) and remote support tools.
- Experience with end user hardware including desktops, laptops, monitors, printers, peripherals, and mobile devices.
- Basic understanding of LAN / networking concepts and workplace connectivity troubleshooting.
- Familiarity with walk in desk operations and queue-based support models.
- Ability to follow runbooks, standard operating procedures, and security guidelines.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Nice To Haves
- Willingness to work in walk in support environments and interact directly with end users.
- Ability to comply with Company security, compliance, and data protection policies.
- Valid driving license may be required for roles involving onsite travel between locations (where applicable).
Responsibilities
- Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements
- Participate in design discussions to capture software specifications, and aid in creation of process documentation.
- Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements
- Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance
- Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure
- Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance
- Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository
- Provide onsite and walk in IT support with a strong customer service focus.
- Troubleshoot desktops, laptops, printers, mobile devices, peripherals, and meeting room equipment.
- Support Windows and macOS systems and approved applications using standard procedures.
- Assist with employee onboarding, device setup, and Day 1 support.
- Handle onsite escalations, high priority incidents, and installations not possible remotely.
- Identify recurring issues, collect logs, support root cause analysis, and update knowledge base.
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
