Desktop Support Engineer

Cardinal Group Companies•Denver, CO

36d•$25 - $32•Onsite

About The Position

The desktop support engineer assists Cardinal team members with hardware and software issues. You will provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, laptop maintenance, inventory management and troubleshooting basic IT issues. As the Desktop Support Engineer - Level I, you will provide technical support to all communities to manage operations and accounting functions within our management software. You will assist our existing Systems team in the daily operation and maintenance of our systems environment.

Nice To Haves

Excellent communication and customer service skills
Proficient problem solving and troubleshooting skills
Familiarity with SolarWinds or similar ticketing system
Experience supporting Windows operating systems
Experience supporting MacOS X operating systems
Familiarity with G-Suite
Understanding of network fundamentals
Meet strict deadlines and prioritize assigned projects and tasks accordingly.
Ability to embrace and champion the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

Provide support for end users in the usage, and maintenance of software programs and hardware.
Troubleshoot issues with laptops, printers, peripheral devices, and software
Assist with projects related to hardware and software
Installs system components using supplied installation instructions and tools
Track and report on configuration items, components and changes
Gather and record information to facilitate incident resolution
Applies tools, techniques and processes to maintain an accurate asset database
Place orders for hardware and software
Documentation of processes and procedures
Support for Windows and MacOS operating systems
Support and troubleshoot connectivity issues as they pertain to access to cloud applications
Attends weekly meetings with IT vendors to assist with collaboration and policies