Desktop Support Engineer

Acture Solutions Inc•Harrison, NY

3d•$72,000 - $110,000•Onsite

About The Position

Acture Solutions is seeking a Desktop Support Engineer to join our on-site support technical team. This role is ideal for someone with strong troubleshooting skills. If you enjoy solving IT problems, supporting staff, and ensuring critical systems run smoothly—this is a great opportunity to grow your IT career in a people-first environment.

Requirements

3 years of IT support or helpdesk experience.
Hands-on skills with desktops, laptops, printers, and peripheral setup.
Familiarity with Windows OS, Microsoft 365, and Google Workspace.
Basic networking knowledge (IP, DNS, DHCP, connectivity troubleshooting).
Excellent communication skills with ability to support both technical and non-technical staff
3 + years of helpdesk or IT support experience in a professional environment.
CompTIA A+ or similar foundational certification.
Required to currently reside within one hour of job location

Nice To Haves

CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate.
Experience supporting users in a managed service provider (MSP) environment.
Exposure to ITIL ticket management processes or escalation workflows.

Responsibilities

Uphold and embody Acture’s Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture, and Fun.
Handle complex and escalated technical issues requiring advanced diagnostic expertise and decision-making.
Independently troubleshoot and resolve hardware, software, and network incidents with minimal supervision.
Assist with network infrastructure and server operations DNS/DHCP diagnostics, and printer mapping.
Respond to Tier I and II support tickets related to user account management, authentication failures, and system access.
Configure, deploy, and maintain desktop, laptop, mobile, and peripheral devices in accordance with internal standards.
Coordinate operating system updates, software deployments, and system refresh cycles in collaboration with project teams.
Lead documentation of recurring issues and best practices for Acture’s internal knowledge base.
Maintain compliance with security protocols, acceptable use policies, and IT service management (ITSM) workflows.
Engage vendors and hardware providers for warranty replacements, specialized equipment support, or configuration guidance.
Assist with small-scale infrastructure improvements including endpoint provisioning, software image updates, and patch testing.
Collaborate with other IT teams during system rollouts, asset refreshes, or location-based service expansions.
Ensure complete, accurate documentation of technical actions, system changes, and incident resolution steps.