Desktop Support Engineer

City of New York•New York, NY

13h

About The Position

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person. The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve. Commitment: Dedicated to the mission at all times Accountability: Responsible to each other and the community Resilience: Adapt in the face of adversity Excellence: Achieve and maintain the highest quality Service: Innovate to meet evolving needs The core values of the OCME are to put the mission of the agency first, to be truly dedicated and to have integrity in every aspect of our professional life. The Office of Chief Medical Examiner is seeking qualified candidates to join their Information Security Unit in the Information Technology Division. The candidate will join a team of Engineers who supports 750+ users in nine (9) locations. This position encompasses highly technical responsibilities for the analysis, implementation, troubleshooting, enhancement, maintenance, and security of the OCME network.

Requirements

A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or
A four-year high school diploma or its equivalent approved by a State’s department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in “1” above; or
Education and/or experience equivalent to “1” or “2”, above. College education may be substituted for up to two years of the required experience in “2” above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

Responsibilities

Assist in maintaining security policies and procedures in coordination with DOITT and NYC Cyber Command.
Administer, Configure, Secure Wireless Phones, Tablets, and devices.
Perform Security Vulnerability remediation of End User Workstations, Laptops, and Tablets
Administer, Create, and Maintain patch management schedule based on the needs of the agency.
Maintain required patch levels for Workstations, Laptops, and Tablets regularly as dictated in the patching schedule utilizing automation via software or scripting
Safely decommission Workstations, Laptops, and Tablets devices as per NYC guidelines while adhering to security best practices
Troubleshoot and research desktop PC, laptop, laptop hardware, and network related issues
Support IT security operations as an escalation resource
Participate in security incident handling
Provide excellent customer service
Maintain consistent and clear communication with both customers and management