Desktop Support Engineer

Triumph Financial, Inc.•Dallas, TX

About The Position

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Role Summary: Are you a tech-savvy problem-solver who thrives on tackling complex IT challenges? Triumph is looking for a Level 2 IT Support Engineer to join our fast-paced Service Desk team. In this role, you'll be the go-to expert for escalated technical issues, a mentor to junior staff, and a trusted partner to executive-level users. If you're ready to make an impact and grow your career in a dynamic environment, we’d love to hear from you. Day in the Life: No two days are the same! You'll dive into a mix of hands-on troubleshooting, working directly with our leadership team, and mentoring junior engineers. Whether you're jumping on a critical issue, helping improve our processes, or collaborating with teams across the organization, you'll be right at the heart of keeping Triumph running smoothly.

Requirements

Bachelor’s degree in IT or related field – or equivalent hands-on experience
3+ years in technical support, with at least 2 years at a Tier 2 level
Experience supporting users both in-person and remotely in a corporate environment
Strong knowledge of Active Directory, Group Policy, Exchange Admin Center, Intune, JAMF, Windows 10/11, macOS, and basic networking
Previous experience mentoring or guiding junior team members
Familiarity with tools like VMWare Horizon, OKTA, Azure, Slack, Zoom, and SharePoint
Excellent troubleshooting and communication skills
Proven ability to work independently, manage priorities, and stay calm under pressure
Must be able to travel occasionally within a 20-mile radius of our corporate office

Responsibilities

Troubleshoot and resolve complex technical issues across Windows, macOS, and Linux systems
Support Microsoft 365, Exchange Online, Azure AD, VPN, DNS, DHCP, and basic networking
Manage and support endpoints using Intune and JAMF
Deliver white-glove support to C-Suite and executive team members
Serve as a technical escalation point and mentor for Level 1 engineers
Maintain accurate documentation of incidents, fixes, and procedures
Improve ITIL-based processes for incident, problem, and change management
Respond to critical issues as part of an on-call rotation
Collaborate with infrastructure, security, and application teams
Identify and drive opportunities to enhance IT service delivery