Desktop Support Engineer

Align Communications•Fort Lauderdale, FL

6d•Onsite

About The Position

Align seeks a highly experienced and motivated Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must. The Desktop Support Engineer will be based out of Fort Lauderdale, FL, primarily working twice a week at client sites. You will be required to participate in a rotational on-call schedule once every six weeks that includes overnights and weekends. This is a full-time position offering full benefits, a competitive salary, paid training, and performance-based bonuses.

Requirements

A minimum of four years of desktop support / end user technical support experience
Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
Excellent verbal and written communication skills and the ability to be prompt and courteous
Strong attention to detail, multitasking skills, and sense of teamwork
Ability to work in a fast-paced & dynamic environment

Nice To Haves

1 to 4 years of experience working with a Managed Services Provider
The ideal candidate will hold a Bachelor’s degree or equivalent professional certifications
Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage
Previous experience with Hybrid & Cloud environments
Proven ability to operate MS 365, Exchange, Intune, Entra ID (Azure AD)
Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
Familiarity with Active Directory & Group Policy
Basic networking skills
Some Hedge Fund or Alternative Investment industry experience is strongly preferred

Responsibilities

Provide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locations
Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity, and desktop applications (Microsoft Office / O365)
Install, upgrade, and remove desktop applications / user workstations
Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently